Automations

Automations run every time new feedback arrives. Each automation has a set of conditions and actions.

Creating an automation

Conditions filter which feedback triggers the automation.

Condition	Operators	Example
`type`	`=`, `!=`	`type = bug`
`sentiment`	`=`, `!=`	`sentiment = negative`
`priority`	`>=`, `<=`, `=`	`priority >= 80`
`message`	`contains`, `not contains`	`message contains "crash"`
`user.plan`	`=`, `!=`	`user.plan = free`
`user.email`	`ends with`	`user.email ends with @enterprise.com`

Multiple conditions are combined with AND.

Action	Description
`add_tag`	Attach a tag to the feedback
`set_status`	Change status to `in_progress`, `closed`, etc.
`notify_slack`	Send a message to a Slack channel
`create_linear_issue`	Create a Linear issue
`send_webhook`	POST to a custom URL

Auto-tag bugs with high priority:

IF type = "bug" AND priority >= 75
THEN add_tag "high-priority-bug"

Notify on enterprise feedback:

IF user.plan = "agency" OR user.email ends with "@bigcorp.com"
THEN notify_slack #vip-feedback

Auto-create Linear issue for crashes:

IF message contains "crash" AND sentiment = "negative"
THEN create_linear_issue
  team: Engineering
  label: crash